Get the Best Support: Logging AARMS Portal Ticket

Support

Need help with AARMS? The AARMS Customer Portal is the quickest way to submit issues, requests, questions, and suggestions to our service team. To ensure prompt and efficient service, it’s essential to be as detailed as possible when logging an incident.

How to Log a Support Incident

1. Sign in to the AARMS Support Portal https://alfa.assist.com. with your email and password.

   
   

2. Click New Incident in the top navigation.

   
   

3. Select the type of incident:

   • Report an Issue (technical problems, bugs, errors) or;

   • Make a Suggestion (enhancements, feedback)

     
     

4. Provide complete details, including:

   • Descriptive Title. E.g.  ReCharge ABC123 Item 1 not billing for March

   • Steps taken before encountering the problem including active billing period

   • Any error messages received

   • Expected vs. actual results

   • AARMS Module

     
     

5. Attach supporting documentation:

   • Full-screen screenshots (not just snippets) including browser search bar and billing period in question

   • API error message

   • Invoices or reports related to the issue

   • Any other relevant files that provide context

     
     

6. Click Save when finished.

   
   

Once submitted, you can track your incident under My Incidents, where you can also communicate with your assigned agent for updates.

AARMS Support Portal Incident Form

Why Details Matter

The ALFA Aero service team strives to provide quick and unmatched service support. Providing comprehensive details and relevant attachments allows our service team to diagnose and resolve your issue faster—reducing delays and unnecessary back-and-forth communication.